FAQ

How does Takeout Taxi work?

  • We are a multi-restaurant delivery service serving most of New Castle County.  You place your order either online or by phone 302-793-1905.
  • A delivery driver is dispatched to the restaurant and places your meal in a insulated thermal carrier and delivers it directly to you at your home, office or hotel room.

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How much does it cost?

  • There is a $10.00 food minimum at the restaurant and a delivery charge  of $4.24 - $4.99 depending on the distance from the restaurant to the final destination.
  • If ordering from more than one restaurant,  $3.25 will be charged for each additional restaurant.
  • A gratuity for the delivery driver is customary, just as you would in the restaurant.  They use their own vehicles and gas.
  • A 15% gratuity is added to orders $100.00 or more. 

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How do I enter my coupon code?

  • On the Home Page or any Menu Page, click on the Enter Coupon bar.
  • For most coupons to be deducted from your order, a $15.00 food minimum is required.

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Can I place my order in advance and specify a certain day and time I want it delivered?

  • Yes, on the Home Page or any Menu Page, click on the Advance Order bar.  On the following screen, click on Feed Me Later and enter the date and time you want your order.
  • Advance orders can only be made for dates and times during our normal business hours.

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How long does it take to receive my order?

  • Usually within 1 hour from the time you place the order.
  • Some conditions such as weather, traffic and how busy the restaurant is, could require more time.

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Does the delivery driver check my order?

  • Your delivery driver relies on the restaurant staff to prepare and pack your order accurately.  For health safety reasons, deliver drivers are not permitted to open containers.

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Is my order placed with the restaurant right away?

  • Not always.  We time placing the order so it is not sitting there getting cold.  We prefer having the delivery person wait a few minutes while the meals are completed.

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How can I make special requests for menu items?

  • If you should have any special request, click the EDIT button next to your item and type them in.
  • Extras may cost more and will be added to your total when required.

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Why don't you deliver for every restaurant in the area?

  • We have an agreement with the restaurants we deliver for.  And some restaurants don't realize the benefits of providing a delivery service to their customers.
  • If there is a favorite restaurant you would like to see added, please contact the owner or manager of that restaurant.

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I own or manage a restaurant.  How can I get more information about Takeout Taxi?

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